terms & Conditions, environmental policy, Privacy Policy



1. Definitions: In these terms and conditions unless the context requires otherwise: 

a. Customer means the customer whose details appear in the Quotation and/or the Invoice. 

b. Quotation means the proposal in relation to the supply of Goods and Services provided to the Customer by the Supplier outlining the scope of work and an estimate of costs to supply the Goods and Services.

c. Supplier means Tandem Studios/Takirua Tandem Media. 


a. All Prices are exclusive of delivery and goods and services tax (GST) or similar tax payable except where a price is expressed to be inclusive of GST. If GST is imposed on any supply under these Terms, the Customer must pay to the Supplier the additional amount equal to the GST in accordance with the relevant valid tax Invoice. 

b. The Customer agrees to pay to the Supplier the Price for all Goods and Services supplied under a Contract in the manner and in accordance with the payment terms set out in the relevant Invoice. The Supplier may in its sole discretion determine the payment terms applicable to the Customer. 

c. Unless the Invoice stipulates a different time for payment, the Customer agrees to pay the price and any other moneys payable to the Supplier as follows: 

i. a deposit of 40% of the price upon the Customer accepting the quotation or placing an order; 

ii. a further 40% of the price upon completion of filming in accordance with the Contract; and

iii. the final 20% of the final product, or the delivery date stated on the agreed Production Schedule, whichever date is earliest.

d. Unless specified otherwise in the Quotation, if any Additional Services are supplied to the Customer by the Supplier, the Customer acknowledges and agrees that: 

i. the Additional Services are supplied in addition to the scope of works outlined in the Quotation;

ii. The Supplier will communicate, and get agreement, with the Customer if any additional costs are going to occur, before proceeding

e. The Customer acknowledges and agrees that Additional Services which incur Additional Costs may include without limitation any of the following: 

i. Music Licensing – charged per song or per video – non-commercial music licensed online; 

ii. Actors/Voice Over Artists/Talent –market rates to be determined on a per-project basis; 

iii. DVD Authoring –prices determined on a per-project basis in consultation with the Customer; 

iv. Additional Hours of Shooting – extra hours can be purchased to facilitate longer shoots at the hourly rate set out in the current rate card; 

v. Additional Video Length 

vi. Additional Camera Operator – an additional camera operator can be provided for videos deemed to need additional personnel and will be charged on a half-day basis or full-day basis

vii. Courier Fees – should a courier be required for whatever reason, the Customer will be charged at cost accordingly; 

viii. Travel Expenses – travel outside a 60km radius from Christchurch, Wellington or Auckland CBD will be charged on a per-kilometer basis in accordance with the amount stipulated by IRD; 

ix. The Supplier will archive all material produced by the Supplier for a minimum period of 12 months with fees charged as applicable. 

x. All materials produced, captured and/or created by the Supplier remains the property of the Supplier. Additional fees may be applicable for the transfer/release of material. 


a. All quotes allow for 2 rounds of review/changes.

b. If the Customer wishes to vary the nature, scope or quantity of the Goods and Services outlined in the Contract, then such variation must be agreed between the parties by way of a variation to the Contract or by entering into a new contract for the additional goods and/or services requested. The Supplier may in its discretion determine whether to accept any request for variation to the Contract. The Customer must provide to the Supplier sufficient detail of the requested variation to enable the Supplier to provide a revised Quotation. The Customer agrees to pay to the Supplier the revised Price for the varied Goods and Services and/or any Additional Costs associated with the variation. No variations will be effective unless agreed in writing and signed by both parties.

c. The Supplier is not liable to the Customer for any delay, default, loss or damage, or the inability to perform any obligation under these Terms as the result of any event beyond the control of the Supplier, including without limitation, strike, trade dispute, any act of God, storm, earthquake, fire, flood, accident, tempest, death, war declared or undeclared, blockade, governmental or quasi-governmental restraint, unavailability of any materials, talent or other goods, services required for the supply of the Goods and Services, loss or destruction of the Goods and Services, delays in shipping or transport, (each a Force Majeure Event).


a. It is the Customer’s responsibility to provide a safe site with unimpeded access to the Supplier to perform its obligations in providing the Goods and Services. 

b. The Customer must ensure that it has made all preparations to the site that are required by the Supplier in order for the Supplier to commence production or shooting. 


a. The Customer and the Supplier undertake that they each have the necessary insurances as required by law or otherwise reasonably necessary to meet claims and liabilities arising under any statute or at common law, including worker’s compensation and public liability insurance in respect of personal injury death or property damage and (where applicable), and professional indemnity insurance in place as at the date of the Contract and for the duration of any production, shooting and period during which the Goods and Services are carried out. 


a. Upon payment in full of the Price, the supplier hereby assigns the Customer all right, title and interest, other than in respect of any third party rights, in the copyright subsisting in the final signed-off version of the Deliverables.


a. A party (the non-defaulting party) may terminate the Contract by giving the other party notice in writing of such termination if the other party is in breach of a material term of the Contract (the defaulting party) and such breach is not remedied within 14 days’ of a notice of the breach given by the non-defaulting party. 

b. In addition to any other termination right under these Terms or at law, the Supplier may without any liability to the Customer, suspend the supply of Goods and Services and/or terminate the Contract in whole or in part with immediate effect by giving written notice to the Customer if:

i. the Customer fails to pay any amounts owing under the Contract by the due date for payment; or

ii. if the Customer is a company, it is unable to pay its debts as and when they fall due or is otherwise insolvent, or if it is a natural person, it is declared bankrupt. 

c. In the event that either party terminates the Contract in accordance with clause 1 or the Supplier terminates the Contract in accordance with clause 9.2, the Customer must pay to the Supplier all amounts due and payable under the Contract, including the portion of the Price plus all Additional Costs incurred by the Supplier, for all Goods and Services provided and/or performed by the Supplier as at the date of termination, without prejudice to the Supplier’s other rights and remedies under this Contract and at law. 


a. The Supplier may cancel any Contract or cancel performance and/or delivery of Goods and Services, including Deliverables, at any time before the Goods and Services are delivered by giving 7 days’ written notice to the Customer. The Supplier is not liable for any loss or damage arising from such cancellation other than providing a refund to the Customer of the portion of the price paid under the Contract that relates to any Goods and Services that were not performed or provided by the Supplier. 

b. If the Customer cancels any part of the Goods and Services under the Contract in circumstances where the Supplier is not in material breach of the Contract, the Customer acknowledges and agrees that:

i. it will not be entitled to a refund in respect of any payments made to the Supplier under these Terms; and

ii. it will pay to the Supplier the price plus any and all additional costs incurred by the Supplier for all Goods and Services provided and/or performed by the Supplier up to the date of cancellation by the Customer; and

iii. if it cancels less than 48 hours before a film shoot is scheduled, it will pay to the Supplier 100% of the Supplier’s costs and all third party costs in respect of the cancelled shoot, including without limitation any late cancellation fees relating to talent, location, operators, equipment and travel. 

c. If, as a result of the Customer’s delay, the Supplier is unable to perform its obligations under the Contract or to deliver the Goods and Services within 6 months’ from the date of the Contract, the Supplier may in its sole discretion determine that the Customer has cancelled the Contract in which case clause 8a will apply. 


a. If any provision or part of a provision of these Terms is held to be invalid or unenforceable in any jurisdiction, that provision or part of the provision must be read down for the purposes of ensuring it is not invalid or unenforceable. If the provision or part of a provision cannot be interpreted in that way, it will be severed from these Terms to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms which will continue in force, or without affecting the validity or enforceability of that provision or part of a provision in any other jurisdiction


Tandem Studios/Takirua Tandem Media is committed to following the NZ government’s environmental and sustainability guidelines wherever possible. Environmental responsibility is an important, and growing, area of attention and it is something we are committed to improving within our business.Our operating environments are based both in our studio premises at 1063 Ferry Road, Christchurch and at our employees homes.

The steps that Tandem Studios/Takirua Tandem Media will endeavour to take wherever possible are:

  • To comply with all applicable NZ Health, Safety and Environmental legislation
  • To follow the steps outlined in this policy wherever possible and adapt them as needed
  • To respect and follow our client’s environmental policies when applicable to the best of our ability and with the resources we have available to us
  • To work with our external contractors on best practices to follow this policy wherever possible when they are working under the Tandem Studios umbrella, and
  • To continually improve our performance relating to the above.

We will achieve our goal with a constant focus on, and renewal of, our policy to ensure that we are:

  • Minimising waste by evaluating operations and ensuring they are as efficient as possible
  • Promoting recycling both internally and amongst our clients and suppliers
  • Promoting environmental responsibility among our employees and encouraging their input
  • Conducting the following best practices where possible in regards to:


  • When possible purchasers are encouraged to buy eco-friendly, biodegradable products.
  • Staff will be encouraged to purchase recycled and recyclable products whenever possible.

Energy Conservation:

  • Turn off lights, office and production equipment/ tools when not in use.
  • Maintain heating and ventilation equipment.
  • Where possible run energy efficient lighting/appliances throughout work areas.
  • Ensure staff are trained how to correctly operate equipment they use.

Waste Management:

  • Promote responsible recycling.
  • Encourage unnecessary paper use by working digitally wherever possible, avoiding printing if possible and promoting double sided documents.
  • Promote keeping files on computers where possible.

Water Conservation:

  • To conserve water wherever possible
  • To encourage and promote water conservation to our clients, staff and contractors wherever possible


  • Encourage our staff, suppliers and contractors to use environmentally friendly travel options wherever possible
  • Minimise the use of multiple vehicles to on-location shoots wherever possible by encouraging carpooling
  • Minimise the need for air travel by conducting remote meetings online whenever possible

We will continue to research and update our knowledge of the environmental goals pertaining to the NZ government’s goals, laws and regulations.


We collect personal information from you, including information about your:

  • Name
  • Email address
  • Location
  • Interactions with us
  • Billing or purchase information

We collect your personal information so we can:

  • Provide quotes and proposals
  • Issue invoicing when you work with us and keep our accounts details up to date
  • For marketing purposes, sending you email newsletters with the latest industry news or offers on our services. You can opt out of these emails at anytime

Providing some information is optional. If you choose not to give us your billing info (phone numbers, email address etc), we may be unable to provide our services as we require this information for invoicing purposes.

We keep your information safe by storing it in verified, safe and secure software/applications such as Workflow Max, Xero and Google Drive and only allow our full-time staff to access it for the purposes listed in this privacy statement. We only share your information with our contractors/external staff if it is necessary in relation to a job we are working with you on. We will always attempt to ask if you’re OK with us sharing this information beforehand.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@tandemstudios.co.nz, or 0800 222 600, or 1063 Ferry Road, Christchurch, PO Box 4371.